Question 1

Is your flight affected by an irregularity?

Answer

Please check the current status of your flight before heading to the airport.

Question 2

Save contact details, so we can send you important information about your flight quickly

Answer

Please enter your contact details at "My bookings" or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.

Question 3

Rebooking and additional information

Answer

In the event of a cancellation, Discover Airlines will rebook you free of charge and usually automatically to another flight. If you do not receive any information by email from Discover Airlines, please check the current status of your booking. Here you can also adjust the rebooking if required.

Question 4

Travel agency bookings

Answer

If you have booked through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.

Question 5

Service Center

Answer

In case you are not able to use the mentioned self-service options, please contact our Service Center at +49 (0) 69 86 798 200 (opening hours 08:00 a.m. to 10 p.m. CET). Your telephone provider's international rates and local landline charges apply. We ask for your understanding that there may be longer waiting times due to the increased volume of calls.

Question 6

Air passenger rights

Answer

More information about air passenger rights

Important note on the UFO strike call at Lufthansa from 12 to 13 March 2024