You will then receive a confirmation and a reference number by email (PIR number, e.g., FRA4Y12345). Please be sure to keep this so that you can find out about the status of the baggage search
. Alternatively, you can report your missing baggage at the baggage tracing counters of your destination or transfer airport.
We find the vast majority of missing bags within 24 hours. As soon as your baggage has arrived at your destination airport, we will contact you to arrange its delivery.
In rare cases, it happens that a piece of baggage cannot be found within five days. In this case too, we will contact you to ask you to complete a list of the contents of your delayed baggage. By means of the content list you have completed, an intensive content search for your baggage will be carried out. This content search enables us to allocate the majority of delayed baggage. For this reason, we ask you to fill in the list of contents giving as much detail as possible about your baggage.Request compensation
If your baggage arrives late at your destination, you can purchase necessary items such as clothing and toiletries and submit the receipts for reimbursement. Please keep all receipts so you can later make your claims. After reporting the delay of your baggage (at the airport or online), please request reimbursement for the documented expenses by using our contact form.