1. Home
  2. >Customer service

Customer service & contact information

What can we do for you? For questions and requests, praise and complaints - we’re here for you.

Do you have questions about your flight?

You may be able to find the help you need in our FAQs. We have summarized the most important questions and answers for you. An overview can be found in our FAQs.

Do you have feedback or a complaint?

Please fill out our contact form to share your feedback with us. You can also use our contact form to request a refund. We will check your request and get back to you as soon as possible.

Would you like to call us?

If you have questions or requests, you can speak to our colleagues on the telephone:

Germany:
+49 (0) 30 915 88 620
(08:00 a.m. - 10:00 p.m. CET)

USA:
+1 833 272 14 46
(8:00 a.m. - 10:00 p.m. EST)

Your baggage is missing or was damaged during the flight?

We will take all necessary measures to recover your baggage as quickly as possible or to compensate you for the damage caused. On the following page you can find out how to report the loss or damage.

Rebooking a flight

You may rebook your flight if the fare conditions of your ticket permit this. Please refer to your booking confirmation or contact your travel agent or the Discover Airlines Service Center to find out whether your ticket can be rebooked and whether a fee applies. Alternatively, you can rebook your flight in the My Bookings section of lufthansa.com.
Depending on the alternative flight selected, surcharges to a higher fare may apply. The amount of the surcharge depends on the availability of the selected booking class and will be communicated to you during the rebooking process.

Frequently asked questions

Follow us on
Privacy settings
We use tracking technologies such as cookies to make the service on the EW Discover GmbH website as user-friendly as possible. The cookies on our website are also used to collect usage statistics/analytics as well as for advertising re-targeting. You can refuse or withdraw consent at any time using the link provided at the bottom of each page. For more information please read ourprivacy policy.
reject
Agree
Privacy settings
We use tracking technologies such as cookies to make the service on the EW Discover GmbH website as user-friendly as possible. The cookies on our website are also used to collect usage statistics/analytics as well as for advertising re-targeting. You can refuse or withdraw consent at any time using the link provided at the bottom of each page. For more information please read ourprivacy policy.