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Arbitration board

If your journey is of a private nature, then, in the case of flight disputes, you have the right to contact Schlichtung Reise & Verkehr, Germany’s independent arbitration board for travel and transport that oversees all carriers.

You may do so if you have concerns relating to
  • denied boarding, long delays, or the cancellation of flights;
  • the destruction, damage, loss, or delayed transportation of baggage, or
  • breaches of duty in the transportation of disabled passengers or passengers with reduced mobility, or
  • breaches of duty in the conclusion of carriage contracts,
provided that
  • you have already contacted Discover Airlines about your concerns and have not received a reply within two months or
  • you are dissatisfied with the way your concern has been handled or disagree with how your claim has been processed by Discover Airlines.
  • your concern is not already pending before a court or at one point was pending before a court or has been settled.
  • your trip is a private trip.
The postal address is:
Schlichtung Reise & Verkehr
Fasanenstraße 81
10623 Berlin

The European Commission also provides a platform for Online Dispute Resolution (ODR):
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