Accessibility Information

Date of publication: June 27, 2025
Date of last update: August 28, 2026

EW Discover GmbH (hereinafter “Discover Airlines” or “we”) places great importance on ensuring that its services are digitally accessible for people with disabilities. We are constantly striving to provide an inclusive and accessible online experience to all users. Our goal is to make our digital services easy for everyone to find, access, use and understand.

This accessibility information applies to the services, within the meaning of Directive (EU) 2019/882 and the laws implementing it in the Member States of the European Union, as offered or provided on the website www.discover-airlines.com by the Lufthansa Group company listed with name and address in the imprint.

It was created on 06/27/2025 and will be reviewed and updated as needed in accordance with the applicable legal norms and technical standards.

The applicable accessibility requirements for services are set out in the laws enacted by the Member States of the European Union to implement Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (“European Accessibility Act” or “EAA”). In implementing Annex V to Directive (EU) 2019/882, this also entails the obligation to provide and publish information on the accessibility of services.

In Germany, the applicable accessibility requirements are set out in the Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, “BFSG”); for services, the accessibility requirements are outlined in Section 3 paragraph 1 in conjunction with Section 1 paragraph 3 BFSG and in the Accessibility Strengthening Act Ordinance (Verordnung zum Barrierefreiheitsstärkungsgesetz, “BFSGV”), which was enacted on the basis of Section 3 paragraph 2 BFSG. The obligation to create and make available accessibility information for services follows from Section 14 paragraph 1 BFSG in conjunction with Appendix 3 to Sections 14 and 28 BFSG in conjunction with the BFSGV.

The applicable accessibility requirements also follow from the national, European and international legal norms referenced in these legislative acts. The state of the art must be observed when fulfilling the requirements for services. The harmonized European standard EN 301 549 applies in this regard; Annex A thereof declares the Web Content Accessibility Guidelines (“WCAG”), currently conformance levels 2.1 A and AA, to be binding.

Deutsche Lufthansa is a global air carrier. The services it offers on this website consist of enabling its customers to book flights and travel-related services, obtain travel-related information, manage customer data and use additional services via its websites, such as seat selection, baggage options, or check-in.

The Lufthansa Group offers this service for several of its airlines, including Deutsche Lufthansa, SWISS International Air Lines AG (“SWISS”), Austrian Airlines AG (“Austrian Airlines”), Brussels Airlines SA (“Brussels Airlines”), Eurowings GmbH (“Eurowings”) and EW Discover GmbH (“Discover Airlines”). These airlines fly to numerous national and international destinations, whether as scheduled or charter flights.

The online services essential for users, in particular flight search, flight booking and check-in, are fully accessible. Any remaining restrictions are continuously reviewed and corrected depending on technical and operational feasibility/capability.

You can find detailed information about each airline’s flight offers and services on the Lufthansa Group websites, such as at www.lufthansa.com. You can also find explanations of offered services there.

Before booking a flight through our website, you can learn about flight connections, fare options and additional services. A personalized flight offer is displayed once the desired flight connection has been selected and the travel dates entered. This offer includes, among other things, information on the total price, available baggage options and additional services such as advance seat reservation or rebooking options.

The booking is completed by pressing the “Book now” button. Customers then receive a booking confirmation via email and access to their travel data in their customer account or via the app.

Detailed information about travel itineraries, baggage rules, check-in procedures and other services can be found on our website at www.discover-airlines.com. Initial content in Plain Language is also available there. Further accessibility options are also described there, such as for people with limited mobility or sensory impairments.

As part of an established process to ensure continuous compliance with accessibility requirements, we implement the harmonized European standard EN 301 549 and the referenced WCAG in the conformance level corresponding to the state of the art.

Accordingly, the services must be

• perceivable (i.e., the information and elements of the services must be presented to users in such a way that the users can perceive them);
• operable (i.e., users must be able to use the elements of the services and navigation);
• understandable (i.e., the information and the use of the services must be understandable); and
• robust (i.e., the content must be robust enough to be reliably interpreted by a variety of technical tools, including assistive technologies).

The WCAG provide guidelines for how to design user-friendly perceivable, operable, understandable and robust services for people with disabilities. There are currently three conformance levels. In accordance with the European standards, we implement conformance level 2.1 A and AA.

For this purpose, the following measures, among others, are taken on an ongoing basis:

• Reviews: we regularly conduct both automatic and manual accessibility audits to systematically review our digital offerings for compliance with the requirements of WCAG 2.1 conformance levels A and AA and standard EN 301 549.
• Training: we provide continuous and comprehensive training for our content managers, designers and developers. This ensures that they are familiar with the best practices for accessibility and can take these principles into account at every stage of content creation and development.
• Integration into the development cycle: accessibility is integrated into the entire cycle of our software development; from the initial design and planning to testing and deployment, a “born accessible” approach is taken whenever possible.
• Specialized accessibility team: we have a specialized team responsible for conducting and overseeing accessibility initiatives on our digital platforms.

Our website has been extensively reviewed by our internal accessibility experts based on the applicable accessibility standards.

In addition to our internal processes, our website has been reviewed by external accessibility experts. We have also tested our website for barriers in collaboration with people with disabilities.

We are continuously working to improve how we provide our services in accordance with all legal requirements. We offer contact options for communicating accessibility issues and suggestions for improvement.

We accept no liability for linked third-party services over which we have no control or for which we are not responsible. The provider in question bears sole responsibility for ensuring that this content is correct, complete, up-to-date and accessible. By using the links, you acknowledge that we are not liable for any damage or legal consequences.

We welcome and appreciate your feedback on the accessibility of the website www.discover-airlines.com. Your feedback is important and helps us to improve our services. If you encounter accessibility issues, wish to report a problem regarding compliance with the applicable requirements, or have any suggestions for improvement, please do not hesitate to contact us through the following channels:

• Telephone: +49 69 86 798 200
• Feedback form: Help & Contact
• More about accessible travel: Accessible Travel

We respond to all concerns and requests in accordance with the legal deadlines.

You can contact the relevant market surveillance authority or national enforcement body: