Travel ID Terms and Conditions of Use

The following Travel ID Terms and Conditions of Use (hereinafter referred to as “Terms and Conditions of Use”) apply to the use of the Travel ID Services (hereinafter referred to as “Travel ID”) provided by Austrian Airlines AG, Brussels Airlines SA/NV, Deutsche Lufthansa AG, Eurowings GmbH, EW Discover GmbH, Miles & More GmbH and Swiss International Air Lines AG (hereinafter referred to as the “Travel ID Operators”). The Travel ID Operators are your contractual partners as joint and several debtors within the framework of Travel ID and these Terms and Conditions of Use. Further information on the contractual partners, including contact options, can be found in the respective legal notice of the Travel ID Operator and below:

EW Discover GmbH

Hugo-Eckener-Ring 1
FAC, Building 234, D7. 01
60549 Frankfurt am Main
Germany
Email: impressum.discover@lufthansa-group.com

Austrian Airlines AG

Office Park 2, Postfach 100
1300 Wien-Flughafen
Austria
Email: impressum@austrian.com

Brussels Airlines SA/NV

100-102, Avenue des Saisons
Postfach 30
1050 Brussels
Belgium
Email: service.ge@brusselsairlines.com

Deutsche Lufthansa AG

Flughafen-Bereich West
60546 Frankfurt/Main
Germany
E-mail: impressum_de@lufthansa.com

Eurowings GmbH

Waldstrasse 249
51147 Cologne
Germany
Email: service@eurowings.com

Miles & More GmbH

Miles & More
Postfach 71 08 26
60498 Frankfurt am Main
Germany
Email: impressum@miles-and-more.com

Swiss International Air Lines AG

Obstgartenstrasse 25
8302 Kloten
Switzerland

We, the airlines of the Lufthansa Group (hereinafter referred to as “Lufthansa Group Airlines”) and Miles & More GmbH as Travel ID Operator, would like to provide you with our services within the Lufthansa Group in as convenient a manner as possible and provide you with a travel experience that is customized to suit you and meet your personal desires and expectations, from the first time you visit the individual Travel ID Operators’ websites, up to the end of your trip. The Travel ID enables us to offer you the option of creating a free customer profile that is valid for all Travel ID Operators, enabling you to use a range of services.

In particular, the Travel ID enables us to provide you with the following services when you log in to the respective websites or other Travel ID Operators’ touchpoints:

• Using the same login data for the Travel ID Operators’ websites or other touchpoints without needing to create a separate customer profile;
• Managing your bookings with the Travel ID Operators, including an overview of past and current bookings. This also involves generating and displaying flight statistics;
• Managing your preferences when flying, such as the choice of meal or airport, as well as managing your travel partners;
• Managing documents such as travel documents (e.g. passport, ID card or similar IDs, visa or country-specific vaccination certificates) or health documents for travel or entry, such as COVID certificates;
• Managing payment data for use in payment processing;
• The option of the personalized use of the respective websites or touchpoints, for example by being personally contacted via them or receiving information tailored to match your Travel ID account;
• Managing your requests to Travel ID Operator service centers, including an overview and display of past and current requests in your Travel ID account;
• Simplifying booking and check-in process with pre-completed forms.

You also have the option of consenting to receiving marketing communications from us in order to receive information and individual offers from Lufthansa Group Airlines and its respective partner companies (from ​Discover Airlines ​Austrian Airlines, ​Eurowings, ​Lufthansa, ​SWISS) as well as from Miles & More GmbH. Details of this can be found in the ​Travel ID data protection notice.

Finally, if you have consented to this, we would like to improve your experience on the websites or touchpoints by offering personalized additional services on the booking portal.

The following Travel ID Terms and Conditions of Use (referred to hereafter as “Terms and Conditions of Use”) apply to the use of the Travel ID service (referred to hereafter as “Travel ID”) offered by Air Dolomiti S.p.A., Austrian Airlines AG, Brussels Airlines SA/NV, Deutsche Lufthansa AG, Edelweiss Air AG, Eurowings GmbH, EW Discover GmbH, Italia Trasporto Aereo S.p.A. (ITA Airways), Lufthansa City Airlines GmbH, Miles & More GmbH and Swiss International Air Lines AG (referred to hereafter as “Travel ID operators”). The Travel ID operators are your contractual partners and jointly and severally liable in the context of Travel ID and these Terms and Conditions of Use. Further information on the contractual partners, including contact details, can be found on the respective website and in the respective legal notices of the Travel ID operators.

We, the airlines of the Lufthansa Group (hereinafter “Lufthansa Group airlines”) and Miles & More GmbH, as the operators of Travel ID, want to offer you our services within the Lufthansa Group in the most convenient way possible and provide you with a travel experience that is tailored to you and your particular wishes and expectations, from your first visit to the website of the individual Travel ID operator through to the end of your trip and beyond. With Travel ID, we offer you the option to create a free customer profile, which is valid for all Travel ID operators, and with which you can access a wide range of services. For this purpose, we will combine all your data known to us in order to be able to offer you comprehensive Travel ID services and products.

In particular, with Travel ID we make the following services available to you when you use it to log in to the respective websites, apps or other touch points of the Travel ID operators:

• Use of the same login data for the websites, apps or other touch points of the Travel ID operators without the need to create a separate customer profile in each case.

• Management of your purchases made with Travel ID operators and their partner companies, including flight bookings. This includes, for example, an overview of past and current purchases. It also includes the creation and display of flight and travel statistics and rankings.

• Management of your preferences, such as meals, airports or preferred destinations, and manage your travel partners.

• Management of affiliations to a customer group (e.g. students).

• Management of documents such as travel documents (e.g. passport, ID card or similar IDs, visa).

• Manage payment details for use in payment processes;

• Option of personalised use of the relevant websites, apps or other touch points, for example by being addressed personally there or receiving information appropriate to your Travel ID profile.

• Management of your service enquiries, including the overview and display of past and current questions in your Travel ID profile.

• Simplification of processes such as bookings and check-in using pre-filled forms.

• Management of your consent for the purposes of data processing, e.g. on our digital touch points such as websites and apps, as well as electronic communication.

For individual Travel ID operators, there may be restrictions regarding the above-mentioned Travel ID services. This applies in particular to the overview of past and current purchases, including flight bookings, as well as the login option on the respective websites, apps or other touch points.

These Terms and Conditions of Use apply to the use of Travel ID on the respective websites of the Travel ID operators, in their apps and on any other touch points of Travel ID operators (e.g. in contact with employees of our service centres, lounges, the crew on board our aircraft).

Furthermore, the terms and conditions for each individual channel apply, for example the Terms and Conditions of Use for the respective websites.

If you are also a Miles & More programme member, the ​Miles & More terms and conditions of participation also apply.

The operation of flights is governed by the Terms and Conditions of Carriage of Lufthansa Group airlines, which you can download​ from the websites or apps of the respective airline.

You can register for Travel ID and create a Travel ID profile by entering your email address, your title, your first and last names, your date of birth and a password.

Registration is only possible for natural persons who are at least 2 years of age. are permitted to use the chat assistant. In the case of minors, the consent of a legal representative is necessary for the effective conclusion of a contract. Email addresses may only be used once. To register, enter your details and then click on “Confirm and continue”. Before submitting, you can cancel the registration process at any time (e.g. by closing the browser window) or correct your entries. After providing your details in the registration process, you will receive a confirmation email which we will send to the email address you provided as part of the registration process. You will complete the Travel ID registration process by confirming this email. In your profile, you can then choose to add further information about yourself and your travel and customer preferences, store documents or other data such as payment details, and change any incorrect information. We will set your provisional Travel ID profile status to inactive if you do not confirm your registration via the link in the confirmation email sent to you within the period stated in the confirmation email.

Similarly, we will set your provisional Travel ID profile status to inactive if you have a confirmation email sent to you more than three times without confirming your registration. After a period of 30 days in inactive status, your data will be deleted.

We store the text of the contract; the Terms and Conditions of Use are available online.

The contract languages available are German, English, French, Spanish, Italian, Russian, Japanese and Chinese. Individual Travel ID operators offer additional languages.

The information about yourself that you provide in the course of the Travel ID registration process, and any additional information you may add voluntarily, must be truthful. Moreover, you must not file any personal data regarding third parties, such as your travelling companions, in your Travel ID profile without their consent.

You are yourself responsible for keeping your access data confidential, in particular your password, and you must not share it with or allow it to be used by third parties. In the event of loss or if you become aware of any misuse, please change your access data immediately and notify us of your suspicion. In this case, or if we suspect misuse by a third party based on usage behaviour, we reserve the right to block your Travel ID profile until the matter has been resolved. Travel ID operators are not responsible for loss or damage incurred by you as a result of a culpable failure to notify or culpably delayed notification until the time of receipt of the notification.

Likewise, the Travel ID operators are not responsible for damages that result from third parties being able to gain unauthorised access to your Travel ID profile or to individual data in it because you did not protect your Travel ID profile or your data via two-factor or multi-factor authentication provided by Travel ID operators, if available.

You can generally log into the websites or other touch points of Travel ID operators with your Travel ID login data. However, this only applies to Miles & More websites and touchpoints if you are also a member of the Miles & More programme. In this case, your other Miles & More login data, such as your service card number and PIN, continue to be valid.

When you log into a website or other touch point of a Travel ID operator, you are generally automatically logged into the websites or touch points of other Travel ID operators without having to re-enter your login details.

You have the option of selecting a permanent login. If you select this option, you will remain logged in with your profile until you actively log out again via “Logout”. Please note that this is also the case if you log in using a public computer and select a “permanent login” there. You assume full responsibility and liability with respect to your use of the permanent login. You can log out by activating the logout field.

You may only use Travel ID in accordance with these Terms and Conditions of Use and only for the purposes described above. In particular, Travel ID must not be used without the consent of the Travel ID operators for commercial purposes (except for bookings by company and business travellers) or for the reproduction of the online services or other web content of the Travel ID operators.

You can delete your Travel ID profile at any time in the Travel ID profile management section. Deletion of your Travel ID profile will terminate the contractual relationship between you and us regarding the use of Travel ID. However, this will not affect any other participation in the Miles & More programme. On the other hand, if you end your membership of the Miles & More programme, the contractual relationship between you and us via your use of Travel ID is also terminated.

We reserve the right to block or delete your Travel ID profile at any time without giving reasons or in the case specified in Section 3 of these Terms and Conditions of Use and in the event of a breach of these Terms and Conditions of Use, until this is rectified.

The functionalities of Travel ID are continuously being developed. We reserve the right to make changes or improvements to the functionality or Terms and Conditions of Use of Travel ID at any time and without prior notice, as far as these may be deemed reasonable for you.

We also reserve the right to present changes to these Terms and Conditions of Use at any time. We will notify you of the proposed changes in text form, for example by email, at least four weeks prior to the proposed effective date of such changes.

The changes offered to you will only come into effect if you agree to them as follows:

• If it is a material change, we will ask for your express consent to this change. A material change is a change to these Terms and Conditions of Use (in particular to the provisions concerning the type and general scope of the agreed services or the term and termination) in our favour that would significantly shift the previously agreed relationship between service and remuneration to your disadvantage, or would be equivalent to the conclusion of a completely new contract.
• If a proposed change is not a material change, your consent will be deemed to have been given unless you have expressly rejected the change in text form (e.g. by email) to us before the proposed effective date. In the event of such changes, we will inform you of your right to reject the changes in advance in the notification proposing the changes, the deadline for doing so and the consequences of missing this deadline.

A change to these Terms and Conditions of Use due to a change in the law, a final court decision or an injunction does not constitute a material change.

The Travel ID contract runs for an indefinite period and can be terminated by you without notice (e.g., by deleting your Travel ID profile or by notification by email) and by us with two weeks’ notice. In this case your Travel ID profile will be deleted. The deletion of your Travel ID profile has no effect on any Miles & More membership in this case. If you terminate your Miles & More membership, your contractual relationship via your Travel ID also ends automatically.

You can also activate the Miles & More programme directly during the registration process for Travel ID on the websites of Lufthansa Group airlines. The Miles & More terms and conditions of participation also apply in this case, in addition to these Terms and Conditions of Use.

This is the only way in which we can ensure that you can log into all websites and other touch points of Travel ID operators, and that we can manage your data in its entirety. Likewise, this is the only way we can ensure that you only receive the communication you wish and that the different profile details do not contradict each other.

Please note that if you cancel your membership of the Miles & More programme, your Travel ID profile will be deleted at the same time. Participation in the Miles & More programme remains unaffected by termination of the Travel ID contract. However, in this case, the option to log in to the Miles & More member account using the email address and password stored for the Travel ID service shall no longer be available.

Companies of the Lufthansa Group place great importance on data security and use technical and organisational measures to protect your data against accidental or deliberate manipulation, loss, destruction or unauthorised access. Our security measures are kept up-to-date at all times as new technology develops. Measures that the individual Travel ID operators use to secure the data they store can be found in their respective Privacy Policies.

Your Travel ID is generally available to you 24 hours a day. This timeframe excludes system and programme maintenance periods. These may result in usage restrictions, but we shall do our best to keep them to a minimum. There is no entitlement to the use of Travel ID.

In the event of loss or damage that you incur in connection with the use of Travel ID by a Travel ID operator or its respective agents, the following applies: Liability is unlimited in the case of wilful intent or gross negligence and where a guarantee exists. Liability in the event of injury to life, body or health is also unlimited in cases of minor negligence. In the event of a minor negligent breach of material contractual obligations, liability shall be limited to the property damage and financial loss attributable to this in the amount of the foreseeable loss or damage as it typically occurs. A material contractual obligation is an obligation whose fulfilment makes the proper use of Travel ID possible in the first place, and on whose fulfilment the member may reasonably rely.

Any further liability for compensation is excluded, other than for claims under the German Product Liability Act.

To the extent that we are liable under these Terms and Conditions of Use, Lufthansa Group airlines and Miles & More GmbH are jointly and severally liable as the Travel ID operators.

If you create a Travel ID profile, we collect and process your personal data on the basis of the consent you have given or on a legal basis which we request as part of the registration process, which you may voluntarily add to later or which is generated as part of the use of Travel ID, and if your Travel ID profile is linked to your Miles & More profile.

Please note our ​Travel ID Privacy Policy in this respect.

If you use Travel ID as a consumer, the following applies to you:

Right of cancellation

You have the right to cancel this contract within fourteen days, without providing any reason.

The cancellation period spans fourteen days starting from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear declaration (e.g. a letter sent by post, fax or email). You can make use of the attached sample cancellation form, however there is no obligation to do so.

To maintain the right of cancellation, it is sufficient for you to send a communication relating to the exercise of your cancellation rights before the end of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. To affect this refund, we will use the same payment method as was used for the original transaction, unless some other means have been expressly agreed with you, but under no circumstances will a cash refund be made.

Sample Cancellation Form

If you wish to withdraw from the contract, please complete the fields below and send this information to one of the Travel ID operators.

• I/We (*) hereby cancel the contract I/we concluded (*) for the provision of the following service (*)

• Ordered on (*)

• Name of customer

• Address of customer

• Signature of customer (only for notification on paper)

• Date

_____________

(*) Delete as appropriate

German law shall apply. If you are a consumer with residence in the EU, the mandatory provisions of the consumer protection law of the member state in which you have your residence shall also apply, providing these are more advantageous for you than the provisions of German law.

If you are a merchant, the place of jurisdiction is Frankfurt am Main, Federal Republic of Germany. The same applies if you do not have a general place of jurisdiction in Germany and are not resident within the European Economic Area (EEA). If you are a consumer with residence outside Germany but within the EEA, you have the option to bring claims both in Frankfurt am Main, Federal Republic of Germany, and before a competent court in the country in which you are domiciled. Legal action may be taken against you in your general place of jurisdiction or in any other place where there is statutory jurisdiction.

We are not obliged to take part in arbitration proceedings, nor do we offer the opportunity to participate in such proceedings.

As of September 2025