Accessible travel with Discover Airlines

Discover Airlines offers passengers with limited mobility or sensory impairments a range of complimentary assistance services at the airport and on board.

By when do I need to register my need for assistance?

Please communicate what assistance you require via the contact options at least 48 hours before departure. For short-notice registrations, the best possible assistance cannot be guaranteed.

If booking by phone or at a travel agency, please specify your requests before completing the booking.

When do I need to be at the check-in counter?

Please report to the Discover Airlines check-in counter no later than 60 minutes before departure, even if you’ve already checked in online.

Assistance can only be guaranteed if both requirements are met:

  • The assistance requirements were registered at least 48 hours before departure.
  • You arrive at the airport early (get to the counter no later than 60 minutes before departure).

Services for passengers with special needs

Blue Skylines

Impaired sensory perception
Blue Skylines

Wheelchair requirements

When is an assessment of fitness to fly required?

An assessment by the Lufthansa Medical Service is required, among other things, for:

  • Heart or lung disease
  • Stroke
  • Injuries after accidents
  • Chronic illnesses

Here’s what to do: if you have health-related questions about air travel, contact the Medical Operation Center (by email) and complete the medical assistance form (PDF).

Contact the Medical Operation Center by email The link will be opened in a new browser tab
Medical assistance form (pdf) The link will be opened in a new browser tab
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

Help with a delay or damage to your mobility aid

If your mobility aid is damaged during transport or arrives late, you can request compensation using the contact form below.

Go to the contact form

How do I get in touch with the Medical Operation Center?

Office Contact Service hours Medical Operation Center (Germany) Email: medicaloperation.discover-airlines@lufthansa-group.com; Tel.: +49 (0) 69 696 55077; Fax: +49 (0) 69 696 83677 Monday–Sunday, 6:00 a.m.–10:30 p.m. CET Medical Desk (US Travel) Tel.: +1 (516) 279 1768 Monday–Friday, 9:00 a.m.–5:00 p.m. CET

Legal guidelines

Passengers with impaired mobility are transported in accordance with Regulation (EC) No. 1107/2006 of July 5, 2006 on the rights of disabled passengers and passengers with impaired mobility. Passengers traveling to and from the USA are transported with effect from May 13, 2009 in accordance with the U.S. DOT provisions, Chapter 14, Part 382 of the Code of Federal Regulations.

Notes for travel to and from the USA