Taking assistance dogs with you
Recognized assistance dogs (Service Animals – SVAN, e.g. seeing-eye dog, hearing dog, diabetes alert dog, seizure alert dog) can be taken with you on board free of charge with Discover Airlines. Please note the information on the following page.
Assistance dogs can be registered via the Medical Operation Center at firstname.lastname@example.org. If you have any questions, our colleagues will be happy to answer them on +49 (0)69 696 55077. To register your assistance dog in the passenger cabin, we ask you to send the following information 48 hours before departure at the latest:
- Dog’s breed and weight
- Dog’s age
- Which task your dog was trained for or which task your dog performs for you
- Required forms
- Assistance dogs on non-stop flights to/from the US
- Assistance dogs on all flights outside the US
If your dog is not an assistance dog, the general requirements for taking dogs with you apply.
General requirements for taking an assistance dog into the cabin
To ensure the safe and undisturbed operation of the flight, your dog must be trained to be obedient to your commands and must behave appropriately in a public space (in other words, no barking, growling, or jumping up at people or other animals). On no account may the dog relieve itself in the cabin or at the boarding gate, or may only be permitted to do so in such a way as to cause no health risk or hygiene problems. If your dog does not behave in an appropriate manner, Discover Airlines may refuse to transport the animal. You are liable for any damage and additional cost arising from the transport of your dog.
- Your dog must fit in the foot space of your seat and be attached to your seat belt with a pet harness provided by Discover Airlines. The animal may on no account sit on a passenger seat.
- We recommend securing the dog with a harness rather than a collar.
- You must bring a muzzle for your dog. Should a situation arise in which your dog poses a threat to the safety of other passengers, you will be required to muzzle your dog. Otherwise your dog will be denied travel on Discover Airlines flights. For travel to/from the US and Canada, it is not a requirement to bring a muzzle, however, we strongly request that you bring a muzzle as an added precaution and out of consideration for other passengers.