Fast internet on board

Discover FlyNet® is already activated on the following long-haul aircraft: D-AIKB, D-AIKD, D-AIKF, D-AIKK, D-AIKH, D-AIKE, D-AXGE, D-AXGF and D-AXGB.

Payment on board is possible via all major credit cards or Apple Pay. Miles & More members can also redeem award miles. The access purchased on board is only valid for the respective flight segment (e.g. Frankfurt-Windhoek) and cannot be used further after the flight. If you have a connecting flight with Lufthansa for example, you will need a new FlyNet® access for the connecting flight. The FlyNet® internet access is only available at cruising altitude (above 10,000 feet/approx. 3,000 meters) and is automatically switched off below this altitude due to regulatory requirements. This means that FlyNet® internet access is available to you from around 10 minutes after take-off until around 10 minutes before landing.

Before the flight, you can purchase a voucher in the Lufthansa/Telekom Ground Shop, which you can then redeem on board via the FlyNet® portal. Click here to go to the ground shop: Lufthansa Ground Shop (telekom.de).

If internet is not available on your flight, you can also redeem the voucher on a future long-haul flight with the Discover Airlines or Lufthansa FlyNet® service on board. The voucher is valid for the calendar year of purchase and the three following calendar years and can only be redeemed once on a flight segment (e.g. Frankfurt-Windhoek) with the Discover Airlines or Lufthansa long-haul fleet equipped with the FlyNet® system.

Vouchers that you have received elsewhere (e.g. as part of promotions) may have different terms of use or validity than the tariffs on board or in the Ground Shop.

Of course – it is possible for you to use your access data for your different devices. If, for example, your laptop's battery power runs low, you can easily switch to your WiFi-enabled smartphone and access the internet there, as well as vice versa. The login details can be found on the confirmation page after you have successfully purchased internet access on board or in the email confirmation that you received from Deutsche Telekom. With the access data you can only connect one device to the internet via WiFi at the same time.

As a customer of Deutsche Telekom you can alternatively log in easily and conveniently with your access data via the FlyNet® portal on board. You will receive the access data from your contractual partner before you start your journey. The corresponding tariff or service cannot be activated on board.

Internet usage will be billed according to your service provider's terms and conditions. It should be noted that internet usage inflight may only be possible or billed via a special tariff from your provider and is not necessarily included in your flat rate. If you have any questions, please contact Deutsche Telekom or your service provider. Discover Airlines has no influence on the offer and its conditions.

Your connection on board is as secure as other public hotspots, for example at the train station, airport or lounges. We recommend the use of firewalls and anti-virus software to protect your personal data.

All GSM mobile operators worldwide have the opportunity to provide their customers with hassle-free mobile internet access on board through a roaming agreement with our partner AeroMobile. You can find out from your mobile provider whether it is possible to use your service provider network on board.

Please note that when using GSM on board, your mobile network provider may charge different fees than on the ground. The fees are defined, collected and billed directly through your provider. The Discover Airlines aircraft is viewed as its own “country”. It is therefore recommended to ask your contractual partner directly before your flight about the tariff for using the GSM mobile network during your flight.

It is not allowed to make phone calls during the flight, because in representative studies the vast majority of passengers have spoken out against allowing cell phone calls on board. In addition, the use of the cellular network on an aircraft inside the airspace of the United States of America is prohibited by US law. The system automatically deactivates the connection in US airspace.

In rare cases, problems with VPN (virtual private network) connections may occur. This is usually due to the security settings of your VPN provider (e.g. your company or organization), which do not allow connections with a public portal. If the problem persists, please ask your IT department to enable connections with latency greater than 800 ms.

To access the FlyNet portal, you must deactivate any VPN connection and other blocking settings (e.g. iCloud Private Relay on Apple devices) that may be activated. We recommend using the Chrome or Safari browser and your operating system in the current version.