1. Home
  2. >Information
  3. >Accessible travel
  4. >Passengers requiring wheelchairs

Passengers requiring wheelchairs

The local airport and Discover Airlines offer passengers requiring a wheelchair assistance when boarding and disembarking both on the apron and on board. Please register any assistance needs via the Discover Airlines Service Center from Monday to Sunday from 8:00 a.m. to 10:00 p.m. CET at +49 (0)30 915 88 620. To provide the best possible assistance, please inform us of your assistance needs up to 48 hours prior to departure.

The following services can be booked:
  • Wheelchair assistance to/from the departure gate (WCHR)—if you cannot walk long distances but can use the steps up to the aircraft.
  • Wheelchair assistance to/from the aircraft door (WCHS)—if you cannot walk long distances or use the aircraft steps but are able to move around in the aircraft.
  • Wheelchair assistance to/from the aircraft seat (WCHC)—if you are unable to walk.

Your own battery-powered wheelchair

To book your own battery-powered wheelchair, please email the request form below to specialservices.discover-airlines@lufthansa-group.com (opening times: Monday to Friday, 8.30 a.m.‒8 p.m.; Saturday, Sunday and public holidays, 8.30 a.m.‒4.30 p.m. CET). Based on the information you provide, we will check whether it is possible to transport your electric wheelchair.
Request form electric mobility aid (pdf)
More information on the carriage of battery-powered wheelchairs on lufthansa.com

This might also be of interest to you.

Follow us on
Privacy settings
We use tracking technologies such as cookies to make the service on the EW Discover GmbH website as user-friendly as possible. The cookies on our website are also used to collect usage statistics/analytics as well as for advertising re-targeting. You can refuse or withdraw consent at any time using the link provided at the bottom of each page. For more information please read ourprivacy policy.
Imprint
reject
Agree
Privacy settings
We use tracking technologies such as cookies to make the service on the EW Discover GmbH website as user-friendly as possible. The cookies on our website are also used to collect usage statistics/analytics as well as for advertising re-targeting. You can refuse or withdraw consent at any time using the link provided at the bottom of each page. For more information please read ourprivacy policy.
Imprint