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Discover Airlines Customer Relations USA

Online feedback

Please feel free to use our feedback and contact form if you have any questions or comments about your last trip or our technical platforms. We will get back to you as soon as possible.

Telephone contact

If you have further questions regarding your upcoming trip, you can speak to our colleagues in the US on the telephone from 8:00 a.m. - 10:00 p.m. EST: +1 83 37 37 14 14.

Ticket refunds

Tickets purchased at a travel agency

Tickets purchased on lufthansa.com

Complaint Resolution Official (CRO)

In case you encounter problems while traveling with Discover Airlines, please ask our crew members or ground staff if you can speak with a complaint resolution official (CRO). Our CRO’s have been specially trained in awareness and sensitivity, as well as all applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation. CROs are available during operating hours at all our US destinations and in Frankfurt.

If you feel that Discover Airlines has violated any provision of Section 14, Code of Federal Regulations, Part 382, you have the right to contact the U.S. Department of Transportation if you want that agency to consider further action on your behalf.

By post:
Air Consumer Protection Division/C-75
U.S. Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432,
Washington, D.C. 20590
+1-202-366-2220 (voice call)
+1-202-366-0511 (relay service)

Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

US Department of Transportation hotline for people with disabilities:
If you have a time-sensitive issue with the service on your flight in connection with your disability that requires immediate attention, call +1-800-778-4838 (voice call) or +1-800-455-9880 (relay service) for support. This hotline is available between 7:00 a.m. and 5:00 p.m. EST from Monday to Friday.

Consult the full regulations in Part 382
If you require more detailed information, please download a copy of Part 382.
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