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Register your assistance requirements online

Please let us know what assistance you require at least 48 hours before departure so that we can ensure you receive the best support. We can no longer guarantee the best assistance if you register at shorter notice.
General information
Please let us know your contact details and the details of your booking.
Your details
Flight details
Please insert ticket number or booking reference *
Mobility impairments
Please select the type of mobility impairment you have and your wheelchair type so that we can plan your assistance requirements accordingly.
* Note: Due to multiple arrivals at airports, parking positions directly at the gate cannot be guaranteed. The aircraft may have to park on the apron, so boarding and disembarkation take place via steps.
Further impairments
Other impairments
If you need to use on-board oxygen, please email the Lufthansa Medical Operation Center (MOC) via specialservices.discover-airlines@lufthansa-group.com.
Assistance dog
Seat request for flights to/from the USA
Passengers with a gait abnormality and/or who are traveling with an assistance dog can request a bulkhead seat up to 48 hours before departure.
Your request will be forwarded to our medical service. Our colleagues will contact you. Please ensure that you have entered your contact details in your booking.
Additional information on assistance requirements
Terms of use
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