Compensation for late or damaged baggage

We will make every possible effort to recover your baggage as quickly as possible or to remedy the damage to your item of baggage.

Please use this form:

  • If your checked item of baggage arrives late and you wish to request reimbursement of your costs for toiletries and clothing in accordance with legal regulations.
  • If your baggage is damaged and you want to contact us regarding reimbursement of your costs.

If you have not yet reported your late or damaged baggage, please do so immediately at the airport baggage desk or online.

Report baggage issues

Who are you making the request for?

Please indicate whether you are making the request for yourself or someone else.

For myself As a third party on behalf of the passenger

To process your application on behalf of another person, we require a power of attorney issued by the respective guest.

Once you have completed the form, you can upload it in the “Attachment” section.

Download power of attorney (PDF)
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

Passenger information

Ms. Mr. Other No information
Please select

Reference number (PIR number)

You will be given this reference number (PIR number) if you report a problem with your baggage at the airport or ​online.

Which type of baggage problem has occurred?

Damaged baggage (e.g. suitcase, sports baggage, stroller, etc.) Items missing from checked baggage Costs due to delayed baggage Damaged wheelchair or other mobility aid

Flight information

Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Connecting flight

Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Bank information (optional)

Attach documents

Here you have the option of sending documents such as flight tickets, flight confirmations, receipts (for taxis, hotels, meals, etc.), as well as powers of attorney for other passengers over the age of 18.

Your inquiry

German English

Please confirm the terms and conditions of use.

Send