Compensation for late or damaged baggage

We will make every possible effort to recover your baggage as quickly as possible or to remedy the damage to your item of baggage.

Please use this form:

  • If your checked item of baggage arrives late and you wish to request reimbursement of your costs for toiletries and clothing in accordance with legal regulations.
  • If your baggage is damaged and you want to contact us regarding reimbursement of your costs.

If you have not yet reported your late or damaged baggage, please do so immediately at the airport baggage desk or online.

Report baggage issues

Whom are you making the request for?

Please indicate whether you are making the request for yourself or someone else.

For myself As a third party on behalf of the traveler

In order to process your request on behalf of another person, we require authorization from the guest.

Once you have completed the form, you can upload it in the “Attachment” section.

Download authorization (PDF)
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

Passenger information

Ms. Mr. Mx. Prefer not to say
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Reference number (PIR number)

You will be given this reference number (PIR number, e.g. FRA4Y12345) if you report a problem with your baggage at the airport or online.

What type of baggage problem does this concern?

Damaged baggage (e.g. suitcase, sports baggage, stroller, etc.) Missing items in checked baggage Costs due to delayed baggage Damaged wheelchair or other mobility aid

Flight information

Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Connecting flight

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Receipts, expenses and other evidence

Upload all your documents, receipts, lists of lost items and any approvals here.

Please enter the total cost and the currency. The total costs must match the total sum of the documents you submit.

We require the following documents to process your claims.

In case of delayed baggage: all evidence with descriptions and costs of the items or services purchased.

In case of lost baggage: A list of the contents of your item of baggage with detailed descriptions, purchase prices and dates, and any receipts available.

Bank information (optional)

Attach documents

Here you have the option of sending documents such as flight tickets, flight confirmations, receipts (for taxis, hotels, meals, etc.), as well as proxies for other passengers over the age of 18.

Your inquiry

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