Passengers requiring wheelchairs

Destination airports and Discover Airlines will provide assistance to passengers with wheelchair needs with boarding and disembarking, both on the non-gate position and on board. Please notify us of any assistance required before your flight, either by telephone via the Discover Airlines Service Center at +49 (0) 69 86 798 200 from Monday to Sunday from 8:00 a.m. to 10:00 p.m., or online:

To ensure that you receive the best possible assistance, please inform us of your assistance needs up to 48 hours before departure.
The following services can be booked:

• Wheelchair assistance to/from the departure gate (WCHR) - If you are unable to walk long distances, but can mount the steps to the airplane.
• Wheelchair assistance to/from the airplane door (WCHS) - If you are unable to walk long distances or cannot mount steps, but are able to move around the aircraft.
• Wheelchair assistance to/from the airplane seat (WCHC) - If you are unable to walk.

To book your own battery-powered wheelchair, please send the request form below to mobilitydevices.discover-airlines@lufthansa-group.com. We will check whether it is possible to transport your power wheelchair based on the information you provide.

Please note: effective October 1, 2025, wheelchairs or other mobility assistance with a permanently installed, non-removable lithium battery are limited to a maximum of 2 batteries, each with a maximum of 160Wh. If your booking was confirmed before October 1, 2025, or if you started your trip before October 1, your wheelchair or mobility assistance will continue to be transported.