Passengers requiring wheelchairs

Destination airports and Discover Airlines will provide assistance to passengers with wheelchair needs with boarding and disembarking, both on the non-gate position and on board. Please notify us of any assistance you require before your flight, either by telephone via the Discover Airlines Service Center at +49 (0) 69 86 798 200 from Monday to Sunday from 8:00 a.m. to 10:00 p.m., or online:

To ensure that you receive the best possible assistance, please inform us of your assistance needs up to 48 hours before departure.
The following services can be booked:

• Wheelchair assistance to/from the departure gate (WCHR) - If you are unable to walk long distances, but can mount the steps to the airplane.
• Wheelchair assistance to/from the airplane door (WCHS) - If you are unable to walk long distances or cannot mount steps, but are able to move around the aircraft.
• Wheelchair assistance to/from the airplane seat (WCHC) - If you are unable to walk.

To book the transportation of your own battery-powered wheelchair, please send the request form below to mobilitydevices.discover-airlines@lufthansa-group.com. We will check whether it is possible to transport your power wheelchair based on the information you provide.

Please note: From October 1, 2025, wheelchairs or other mobility aids with a permanently installed, non-removable lithium battery will be subject to a limit of a maximum of two batteries, each with a capacity of up to 160 Wh. If your booking request was confirmed before October 1, 2025, or if you started your trip before October 1, your wheelchair or mobility aid will still be transported.